How we're run
Our Trustees are a group of volunteers who hold the financial and legal responsibility for everything the Trust does.
Our Trustees bring a wide range of knowledge, expertise and experience to the charity and are responsible for approving our strategic plans, annual budget and Annual Report & Accounts.
Trustees are appointed at the Annual General Meeting of the Trust each October.
President: Felicity Goodey CBE
Felicity joined the Trust as President in 2011, after a long career as a well-known regional and national journalist and more recently, as a prominent advocate of the arts, healthcare and regeneration issues across the North West. Felicity played a key role in the relocation of a number of the BBC's services from London to Media City in Salford, along with supporting the hugely successful Lowry Theatre and acting as one of the founding board members of the former North West Development Agency. She is also the chairman of University Hospital South Manchester at Wythenshawe, recently acknowledged as Britain’s greenest hospital.
Felicity regularly attends many of the Trust's key annual events, including hosting and chairing the AGM and Members' Day.
Honorary Vice President: Professor David Norman
David was chair of the Board of Trustees at the Trust from 2004-2012 and was founder chairman of the Mersey Estuary Conservation Group, RECORD (the local biodiversity records centre for Cheshire) and Groundwork Mersey Valley. Nationally, David was a Council member of English Nature (1996-2002), acting as Chairman for six months, and on the Council of the RSPB (2004-09).
David now spends all of his time in voluntary activities, including research on birds through Honorary Research Associate positions at the Carnegie Museum of Natural History, Pittsburgh, USA, and the University of Liverpool Veterinary School. David is a very active bird-ringer including chairing the Merseyside Ringing Group and wrote the acclaimed ‘Birds in Cheshire and Wirral: a breeding and wintering atlas'.
Vice President: Ben Hall
Cheshire born and bred, and still living in Stockport, Ben is one of the UK's most highly-acclaimed wildlife photographers, with his work regularly seen across almost every major British natural history publication from BBC Wildlife, through to the RSPB's Nature's Home and several leading photography magazines. Ben's emotive and evocative images - many of which are captured from here in the region - have received numerous national and international awards, and he shares his passion for British and North West wildlife through talks, a blog and hosting photographic tuition sessions.
Ever thought of becoming a Trustee?
We are always looking for Trustees to join our Board, bringing with them the skills and dedication needed to help us continue to look after local wildlife and help people care for and connect with nature.
If you would like to discuss becoming a Trustee, please call 01948 820728 for an informal discussion with our Chief Executive, Charlotte Harris, or email firstname.lastname@example.org
Bill Stothart (Chair)
Bill is an experienced Finance Director who is keen to contribute to the success of the Trust. A Chartered Accountant with a maths degree and an MBA, he worked for Shell for 20 years in the UK and internationally, and then in the public sector in further and higher education.
Bill has a strong interest in and concern for wildlife and conservation of natural environments. He became a Trustee at the AGM in 2016 and wants to use his finance and general management experience and background to support and develop Cheshire Wildlife Trust to deliver on its objectives in the interests of wildlife, as well as our members and volunteers. Bill says “I have enjoyed my time involved with the Trust. I have gained from the experience and learned a lot from meeting and working with Trustees, all levels of staff, and volunteers and members. I believe the Trust is well run and has a good staff team and Trustees, and that it remains open to strive for improvement. Our ambition should be to continue to grow the Trust and its impact”
Bill is also a Trustee and Honorary Treasurer for the NeuroMuscular Centre in Winsford. He is married and lives in Christleton, near Chester. Bill enjoys spending time with his family, travel, cycling, bird watching, playing tennis and badminton, and watching a wide variety of live sport, theatre and music.
Bill has been chairman of Cheshire Wildlife Trust since 2018
Helen Carey OBE DL
Helen Carey grew up in Cheshire and has spent most of her life living in the county. She joined both Cheshire Wildlife Trust (formerly Cheshire Conservation Trust) and the Cheshire Federation of Women’s Institutes (CFWI) in 1969 as the two organisations reflected her interests in community and countryside.
Having worked for almost five decades in the voluntary sector, Helen has a huge range of experience and for the past 20 years has undertaken a number of significant roles for causes including Keep Britain Tidy, the RSPB, the Waterways Trust, the National Trust, Cheshire Community Action, Groundwork Cheshire, and the Cheshire Landscape Trust.
During her time at Cheshire Wildlife Trust she has been an Executive and Council member, as well as a sales officer. In her current role as a trustee, Helen brings her huge passion for Cheshire's wildlife to the organisation and is committed to adding value to the local communities and Cheshire's countryside.
Awarded an OBE in 2005 for services to the Women’s Institute and the environment, Helen's interests include countryside and community, environmental issues, gardening and wildlife, landscape and heritage, music (especially singing), literature and travel.
Philip Cheek (Chair of Fundraising and Marketing Committee)
Philip was born on the south coast and first came to the North West to do his degree at UMIST, he has now lived in Macclesfield for nearly 30 years.
He has had a varied career, beginning in R&D, then through Sales & Marketing Management across Europe and the Middle East before moving into Human Resources over 20 years ago. Philip continues to work part-time as a consultant to local and national companies and is making available his expertise in this area to the Trust.
Philip's interest in wildlife and the countryside began as a child and earliest memories include skylarks over the cliffs of Dorset and adders in a New Forest stream. Today he is a trustee of the Hebridean Whale and Dolphin Trust and has made numerous voyages as a volunteer observer on their research vessel Silurian and actively campaigns on cetacean conservation. Philip is also CWT's Living Seas Ambassador.
His other interests include sport (he is an active fell runner, cyclist and sea kayaker) and travel. He cites swimming with penguins and sealions in the Galapagos, cycling across Bhutan and sea kayaking in Patagonia as highlights, but with current carbon footprint concerns says he feels lucky to have the fells of the Dark Peak on his doorstep and the Western Isles of Scotland not too far away.
Born in Leicester, before moving to Cheshire having completed his Business Studies degree, Gerald then took up take up his first job working in the Logistics Sector.
He subsequently joined the family business to start up a new base in the North West and over the last 30 years the company has grown to be the largest privately-owned business operating in its sector.
Gerald is now Chairman of the family-owned group of businesses and has more time to pursue his other and varied interests which include a keen interest in wildlife and the countryside.
H. W. Coates Ltd has been a Corporate Member of the Trust for a number of years and Gerald believes there are real opportunities for the Trust in engaging with local businesses to improve our environment. More recently, the Trust's People & Wildlife Team have been working to develop outdoor environmental education opportunities within the grounds of H.W. Coates' base near Middlewich. Gerald is also a member of the Trust’s Finance Committee.
Neil Friswell (Chair of Conservation Committee)
Neil’s career in the oil industry ranged from fundamental research work through product development and finally managing a technical support team for a worldwide lubricants business.
Birdwatching became a strong interest during this time but was never enough on its own and after taking early retirement, conservation became a dominant activity. For more than 15 years he has worked for the RSPB as a two-days-a-week volunteer carrying out a wide range of jobs from database management through to ditch digging!
He has been a member of the Dee Estuary Conservation Group for many years and has served as both Secretary and Chairman. He is also conservation representative for Cheshire and Wirral Ornithological Society covering West Cheshire. Bird recording and carrying out formal surveys such as the recent CAWOS Atlas and current BTO Atlas are strong interests. Recently he has become interested in butterflies and dragonflies and has carried over his recording and conservation interests.
Caroline Jones (Chair of Valuing Nature committee)
Caroline originated from Berkshire and has a background in industrial psychology. She spent her working career in social regeneration within North West local government.
She spends much of her time undertaking varied volunteer roles – for the Trust, Caroline supports the Funding and Marketing group as well as regularly attending full Council meetings. She is also Deputy Chair of Warrington Housing Association, a volunteer Ranger for the National Trust and works with Cheshire Health Watch helping to shape and improve local health and social care services.
Her interests in wildlife are wide and varied, including supporting charities such as Animals in Distress which have a wildlife support arm to care for injured animals.
Professor Rob Marrs
Professor Rob Marrs lives in Parkgate on the Dee estuary and works as an applied ecologist in the School of Environmental Sciences at the University of Liverpool.
In his teaching he attempts to enthuse students in the study of ecosystems and their management. His research interests include: restoration ecology and in situ conservation; development of management techniques and theoretical approaches to study vegetation dynamics for plant community conservation; predicting impact of management on multi-species interactions; study of heathland and moorland habitats and their interactions with weed species (bracken and Molinia); and effects of soils on heath and moorland development. He is a Chartered Ecologist and has many years of experience of working with conservation bodies.
Contact Rob at: email@example.com
After completing an ecology PhD, Mike spent over a decade in academic and applied research and teaching at Imperial College, the Papua New Guinea Institute of Medical Research, and Oxford University (where he was a research fellow and also a lecturer at Pembroke College). He then ran a nature conservation charity, Siren Conservation Education, before joining the private sector, where he worked for over a decade in senior roles, initially in responsible business at Timbmet Group, a global timber trader, and then as managing director for start-up tropical forest restoration and conservation businesses in Ghana and Malaysia. Mike returned to the charity sector in 2013, joining the leadership team of Global Canopy Programme, a forest conservation think tank. Since moving to Manchester in 2016, he has focused on contributing to UK conservation efforts.
He now works with BBOWT, RSWT and other Wildlife Trusts to develop landscape level conservation programmes, involving innovative approaches to conservation in the wider countryside that can unlock public and private sector finance, and achieve large scale change.
A Fellow of the Institute of Chartered Accountants, Peter has more than 20 year’s accountancy, finance and business experience. He started his working life as an apprentice gardener, before returning to full time education to study European Finance and Accounting at Leeds Metropolitan University and the Hochshule in Bremen.
Upon graduation he trained and qualified in public practice before leaving to take up a number of senior management positions within major blue chip leisure/retail organisations.
He currently runs a successful city centre accountancy practice which provides a full range of finance/business advisory services to a diverse range of owner managed business and voluntary organisations.
Peter uses his business and finance knowledge to the benefit of the trust and to ensure it manages its financial resources for the good of the local wildlife.
With a lifelong interest in wildlife and the environment, Peter is also a keen traveller and has been wildlife spotting in Europe, Africa, Oceania, Asia and the Americas. He is also an avid sailor and has sailed extensively around the west coast of the UK and Ireland, trying to spot dolphins and whales.
Susan Steer was one of the first three ladies to be admitted to The Royal Agricultural College (now University) to read Rural Estate Management in 1979.
Her career started with the Land and Water Service of the Ministry of Agriculture and after a spell with a firm of land agents in Cheshire joined Manchester Airport Plc where she was involved in the £200 million second main runway scheme and the creation and management of the £20 million environmental scheme surrounding the new runway.
Susan established her own firm, Steer Ethelston Rural Ltd, Chartered Surveyors; in 2002 and in 2011 also became a Director of 3D Rural Surveyors Ltd. specialising in environmental matters. 3D Rural Surveyors Ltd manage land and provide professional advice for the Soil Association Land Trust. Susan and her husband also run a Soil Association certified organic farm in the heart of the Cheshire Plain.
During her career she has been actively involved with the Royal Institution of Chartered Surveyors and has held the positions of local secretary and chairman for Lancashire, Cheshire and the Isle of Man Branch. She has also held the post of President of the Cheshire Agricultural Valuers Association. Susan is the current Chairman of the national RICS Countryside Policy Panel. She is also a member of the Rural Coalition and served on the Government's Stakeholder Working Group on Discovering Lost Ways in 2010.
Susan enjoys horse riding in her spare time. To celebrate the 250 anniversary of William Cobbett’s birth she has been riding some of the routes taken by Cobbett in the 1820s for his book ‘Rural Rides’. The William Cobbett Society publish accounts of her rides in their journal ‘The Political Register’.
A Cheshire resident for over 30 years and now living in Mouldsworth, Steve has been very fortunate to turn his boyhood passion for natural history, roaming the North Downs, into a career. He has an environmental science degree, a natural science PhD and 36 years professional natural science experience, particularly in relation to invertebrate conservation management. Steve has just retired from being the Director of World Museum Liverpool, where he was responsible for the display, collection management, development, documentation, research and interpretation of internationally important natural science, antiquities and ethnology collections. But, he didn’t want to finish working completely, so he has returned to a part time role as a Senior Natural Science Curator.
Throughout Steve’s career, he has worked closely with national and regional conservation agencies, co-ordinating many commissioned species, site and invertebrate assemblage surveys. Steve has been asked to be the next President of the British Entomological and Natural History Society and the Lancashire and Cheshire Entomological Society. Steve is also a Trustee of the University of Liverpool’s Friends of Ness Gardens. In his leisure time, he enjoys walking in the Cheshire countryside, spending time with family and has become increasingly fascinated by wildflower meadow conservation.
After graduating from the University of Manchester in modern languages and business management, Sarah started her career in economic development and inward investment at the North West Development Agency. But having grown up in North Wales and then travelling extensively across the world, predominantly on nature related adventures in developing countries, her focus shifted towards her passion for wildlife and conservation, thus, driving her to forge a career in the sector and to play her part in improving the environment.
During the last 10 years, this has involved consulting businesses on the renewable energy technologies and sustainability and, working in the parks and green spaces sector; where she has been demonstrating and communicating the value and importance of the natural environment.
Sarah currently works at the Environment Agency where she is involved in Defra’s Natural Capital Urban Pioneer programme for Greater Manchester. This focuses on exploring ways to unlock funding and finance for the natural environment, whilst also influencing decision makers to improve both the quality and quantity of natural environments within urban areas.
Charles comes from a farming background in Kent. He spent a number of years in the family fruit growing business after graduating, before returning to university for postgraduate studies. He has been keen supporter of the Wildlife Trusts for over 40 years, having been a life member of the Kent Wildlife Trust since the 1970s. After an MSc in Agricultural Economics in 1991, he taught Agricultural and Environmental Business Management at Cranfield University until 2008. He completed a Doctorate in Education while at Cranfield, and has spent the last 15 years working in various Higher Education institutions in England and Scotland to improve the quality of teaching, in staff development and quality enhancement roles. In this capacity he has served as Trustee and Director of the Staff and Educational Development Association.
While at Cranfield Charles was trustee and chair of the Bedfordshire Green Business Network, a charity that supports the environmental management practices of small and medium sized businesses.
He is a member of a number of conservation charities and has a particular interest in sustainable agriculture.
Policies and public documents
Cheshire Wildlife Trust is committed to delivering a high standard of service to anyone who engages with our work. We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.
We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. You can provide feedback by:
• telephone: 01948 820728
• email: firstname.lastname@example.org or
• post: Cheshire Wildlife Trust, Bickley Hall Farm, Bickley, Cheshire SY14 8EF. If you are not satisfied by the response received as per above, please proceed to:
Download the form below, complete and submit the form to us.
We will acknowledge and provide an initial response to your feedback within 10 working days of receiving the form. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.
If you are not happy with the response you receive after stage 1, you can escalate your concerns to the Chief Executive who will consider the matter in more detail.
If you are still not happy you can escalate your concerns to the Trustee Complaints Appeal Panel
Cheshire Wildlife Trust is registered with the Fundraising Regulator and is committed to the highest standards in fundraising practice. If your complaint is to do with fundraising and you feel that it has been unresolved by us then the Fundraising Regulator can investigate your complaint. You must contact them within four weeks of receiving your response from us. You can complain
By post to: Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH
By phone: 0300 999 3407
Alternatively if your complaint is related to another area of our work and you do not feel completely satisfied by our response then you can contact:
The Charity Commission
PO Box 1227
0845 3000 218
1. Who are we?
Cheshire Wildlife Trust is a conservation charity for everyone who cares about nature in Cheshire (Cheshire East, Cheshire West and Chester, Halton, Stockport, Warrington, Tameside, Trafford and Wirral).
We focus on protecting the wonderfully rich natural life that is found across our towns, countryside and coast, increasing people’s awareness and understanding of the natural world, and deepening people’s relationship with it.
Founded in 1962 we are the region’s leading independent wildlife charity, campaigning for better wildlife protection accords Cheshire.
Supported by more than 13,000 members, volunteers and other supporters, we look after around 40 nature reserves with habitats ranging from grasslands and wet meadows to reedbeds, coastal dunes and woodland. We also work with other landowners to encourage them to manage their land with wildlife in mind.
In addition to our conservation work, we create opportunities for people of all ages to learn about nature and connect with it. We work with over 6,000 children each year and around 2,000 people attend our wildlife events and courses.
Cheshire Wildlife Trust is part of a partnership of 47 local Wildlife Trusts across the UK. With 800,000 members and 2,200 nature reserves, we are the largest UK voluntary organisation dedicated to conserving the full range of the UK’s habitats and species.
2. Our commitment to your privacy
We are committed to keeping the personal details of our members and supporters safe. This policy explains how and why we use your personal data, to ensure that you remain informed and in control of your information.
Any references to Cheshire Wildlife Trust, the Trust, or to ‘we’ or ‘us’ refer to:
- Cheshire Wildlife Trust. We are a registered charity in England and Wales, and our registered charity number is 214927.
- Cheshire Ecological Services, our charitable trading company (registered company number 2623356). The company is a wholly owned subsidiary of Cheshire Wildlife Trust, which trades only to raise funds for our charitable organisation.
We use three key definitions to describe people mentioned in this policy. These are definitions used by the Information Commissioner’s Office (ICO), the UK’s independent body set up to uphold information rights (www.ico.org.uk)
- ‘Data subject’: this is you, one of our loyal members and supporters. As the data subject, we respect your right to control your data.
- ‘Data controller’: this is us, the Cheshire Wildlife Trust. With your permission, we determine why and how your personal data is used (as outlined in this policy).
- ‘Data processor’: this is a person, or organisation, who processes your data on our behalf, with your permission. For example, this might be a mailing house who sends your membership magazine to you, on our behalf (due to the size of our organisation, it’s more cost-effective to outsource ad-hoc and large-scale tasks like this).
When we work with other organisations or individuals in this way, we always set up a written contract with them to protect your data. The third parties we work with at no point ‘own’ your data, so you will never hear from them independently and they will always delete your data from their systems when they have completed the task in hand. We always send your data to partner organisations securely, to minimise the risk of it being intercepted by unknown individuals and/or organisations.
We will never sell your personal data.
Director of Fundraising & Communications
Telephone: 01948 820728
Bickley Hall Farm, Bickley Lane, Malpas, Cheshire SY14 8EF
Our office hours are Monday – Friday, 9am – 5pm
3. Why do we collect your personal data?
We use your personal data to keep in touch with you.
We will only ever collect, store and use your personal data when we have an identified purpose and reason to do so. The ICO refers to this as a ‘lawful basis’. Further information about why we collect your personal data is outlined below.
a) To administer your Cheshire Wildlife Trust membership
We collect your personal data to administer your membership, which may involve:
• Sending you your membership welcome pack when you first join us
• Processing your Direct Debit subscription payments, if you have set this donation process up with us
• Sending you your membership renewal letter
• Getting in touch should there ever be any issues processing your subscription payment
The ICO define the lawful basis for processing your data for these purposes as ‘contractual’.
b) To send you items purchased from our online shop, including event bookings
We collect your personal data to send you:
• items you have purchased from our online shop
• information about events you have booked onto
The ICO define the lawful basis for processing your data for these purposes as ‘contractual’.
c) To send you information about our work and ask for your opinion
We also collect your personal data so that we can send you information about our work that we feel will be of interest to you. This includes your membership welcome pack, membership magazine, fundraising appeals, events, campaigning opportunities, membership, services, products, newsletter requests, feedback, competitions and other activities, as well as information about other carefully selected organisations that we work in partnership with (such as Vine House Farm’s bird seed catalogue). From time to time, we may also use your personal data to ask for your opinion about our work.
This information is in addition to that outlined in sections a) and b) and is defined as ‘direct marketing’ by the ICO.
i) Joint and family membership
If you are a ‘joint’ or a ‘family’ member of our Wildlife Trust, we will address communications to all those listed on your membership. If you wish to update this at any point, please let us know.
ii) Gift membership
If your Wildlife Trust membership was purchased as a gift, we will use the address provided by the purchaser by to send you information about our work in the post. This will include a ‘renewal letter’, which we will send you when your membership is due to expire, to see if you would like to continue supporting our charity.
iii) When your membership has ended
Unless we hear from you directly, we will continue to send you information about our work for up to 6 months after your membership has ended. This is just in case your support was cancelled accidentally, by for example changing your bank account details, and you wish to update your details with us.
Your personal data also helps us to get to know you better and to develop a ‘profile’ of you on our secure supporter database. This ‘profile’ enables us to send you the information listed above in a timely and relevant way, to suit you. For example, keeping track of the donations you make to our organisation helps us to send you information about fundraising appeals that we feel you would like to hear about. Likewise, keeping a record of your wildlife interests that you may tell us about in one of our Membership Surveys, helps us to send you relevant project updates.
As defined by the ICO, we use two different lawful bases for processing your data for ‘direct marketing’ purposes:
i) Legitimate interest
This is where we have identified a genuine and legitimate reason for contacting you, which crucially does not override your rights or interests.
We use legitimate interest to send you the information listed above by post or telephone (if you are not registered with the Telephone Preference Service, and you have given us your telephone number).
ii) Opt-in consent
This is where you have given us express permission to contact you by particular communication channels.
We use opt-in consent to send you the information listed above by email, text message (SMS) or telephone (if you are registered with the Telephone Preference Service)
We respect your right to update the way we get in touch with you about our work at any time.
d) To enable you to volunteer with us
If you are a Cheshire Wildlife Trust volunteer, we collect your personal data so that we can keep in touch with you about, for example:
- changes to planned volunteer work programmes that you may be taking part in
- the positive impact you have on our work, by sending you our volunteer newsletter
- dedicated volunteer thank-you events
As defined by the ICO, the lawful basis for processing your data for these purposes is ‘contractual’ (where administering your volunteer record) and ‘legitimate interest’ (when sending you information about our work).
e) To buy or sell goods or services
We collect personal data to comply with contractual responsibilities when we buy and sell goods and services from others.
The ICO define the lawful basis for processing personal data for these purposes as ‘contractual’.
f) To meet our legal obligations
We collect personal data in order to comply with legal obligations such as providing information to bodies such as HMRC, Charity Commission, Companies House and HSE.
The ICO define the lawful basis for processing personal data for these purposes as ‘legal obligation’.
g) To enable effective functioning of our organisation
We collect personal data to enable the Trust to operate effectively in a variety of ways such as:
- responding to complaints,
- complying with regulators e.g. Fundraising Preference Service, Fundraising Regulator
- safeguarding, health and safety, security
- maintaining records to comply with donor requirements
- maintaining historical records of reserve management and biological field records
- liaising with landowners and tenants to carry out our work including conservation activities and planning advice
- running engagement activities such as events and competitions
- evaluating events, campaigns and website activity
- research and statistical analysis
The ICO define the lawful basis for processing personal data for these purposes as ‘legitimate interest’.
4. What kind of personal data do we collect? How do we collect it?
a) Basic information
We will usually collect basic information about you, including your name, postal address, telephone number, email address and your bank details if you are supporting us financially.
Most of the time, we collect this data from you directly. Sometimes this is in person; other times, it is over the telephone, in writing or through an email. Occasionally we obtain information, such as your telephone number or other contact details, from external sources (only where you have given permission for such information to be shared).
b) Getting to know you better
We also collect information about you that helps us to get to know you better. This may include:
- information about your wildlife interests, which you tell us through, for example, our Membership Surveys
- records of donations you’ve made towards fundraising appeals
- your preferences of how you would like us to contact you
- ways you’ve helped us through volunteering your time
- records of events you’ve attended, or campaigns or activities that you’ve been involved in
Sometimes we will collect other information about you such as your date of birth and gender. When we do so, we will be very clear as to why we are collecting such information, and we will only do so with your specific consent and permission.
Once again, most of the time we collect this data from you directly. Occasionally we also obtain data from external sources. For example, we may check against Royal Mail’s National Change of Address database to ensure that the address we have listed for you is up to date. We know moving to a new house can be a busy time and appreciate that you don’t always have the chance to send us your new address. By undertaking this exercise, we can update your record without you needing to get in touch.
We may also collect demographic and consumption data generated through geodemographic tools (such as CACI Acorn), as well as information related to your wealth. This may include information from public registers and other publicly available sources such as Companies House, newspapers and magazines. If you do not wish your data to be collected in any of these ways, or have questions about them, please contact us.
Director of Fundraising & Communications
Telephone: 01948 820728
Bickley Hall Farm, Bickley Lane, Malpas, Cheshire SY14 8EF
Our office hours are Monday – Friday, 9am – 5pm.
Other ways in which we collect personal data to get to know you better include:
i) Our website
Our website uses ‘cookies’ to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
- Make our website work as you'd expect
- Remember your settings during and between visits
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
For more information on our Cookies Policy, please click here.
c) Sensitive personal data
We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about supporters and members. However, there are some situations where this will occur.
When we do so, we will be very clear as to why we are collecting such information, and we will only do so with your specific consent and permission. In these situations, we collect the data from you directly.
If you are a volunteer then we may collect extra information about you, for example:
- criminal records checks
- details of emergency contacts
- medical conditions
We may also collect sensitive personal data if you have an accident on one of our reserves. This information will be retained for legal reasons, for safeguarding purposes and to protect us (including in the event of an insurance or legal claim). If this does occur, we’ll take extra care to ensure your privacy rights are protected.
d) Children and young people
In line with data protection law, we will not collect, store or process your personal details if you are under 13 years of age; unless we have the express permission from your parent or guardian to do so.
If we have the permission of your parent or guardian, and you are a Wildlife Watch member, we will capture your date of birth at the point of joining. This is so that we can send you information that we feel is suitable to your age.
For further information, please see our Safeguarding Vulnerable People policy.
5. How do we store your data?
All of the personal data we process is processed by our staff in the UK. However, for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA). This will be done in accordance with guidance issued by the Information Commissioner’s Office.
Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.
b) Payment security
All electronic Cheshire Wildlife Trust forms that request financial data will use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers.
If you use a credit card to donate, purchase a membership or purchase something online, your credit card details are handled securely through Paypal.
Cheshire Wildlife Trust complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council, and will never store card details.
Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.
d) Data retention policy
We will only use and store information for as long as it required for the purposes it was collected for. We continually review what information we hold, and delete what is no longer required.
For further information, please see our Data Retention Policy.
6. Your rights
We respect your right to control your data. Your rights include:
a) The right to be informed
This privacy notice outlines how we capture, store and use your data. If you have any questions about any elements of this policy, please contact us.
b) The right of access
If you wish to obtain a record of the personal data we hold about you, through a Subject Access Request, we will respond within one month.
c) The right to rectification
If we have captured information about you that is inaccurate or incomplete, we will update it.
d) The right to erase
You can ask us to remove or randomise your personal details from our records.
e) The right to restrict processing
You can ask us to stop using your personal data.
f) The right to data portability
You can ask to obtain your personal data from us for your own purposes.
g) The right to object
You can ask to be excluded from marketing activity.
h) Rights in relation to automated decision making and profiling
We respect your right not to be subject to a decision that is based on automated processing.
For more information on your individual rights, please see the Information Commissioner’s Office.
7. Making a complaint
Cheshire Wildlife Trust want to exceed your expectation in everything we do. However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, in order to deal with the situation as quickly as possible and put measures in place to stop it happening again.
We take complaints very seriously and we treat them as an opportunity to develop our approach. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.
Our policy is:
- To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint.
- To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
- To make sure everyone in our organisation knows what to do if a complaint is received.
- To make sure all complaints are investigated fairly and in a timely way.
- To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
- To learn from complaints and feedback to help us to improve what we do.
All complaint information will be handled sensitively, in line with relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with the Chief Executive.
For further information on how to make a complaint, please see click here.
Information Commissioner’s Office
For further assistance with complaints regarding your data, please contact the Information Commissioner’s Office, whose remit covers the UK.
Information Commissioner’s Office
Telephone: 0303 123 1113
8. Leaving our website
We are not responsible for the privacy practices or the content of any other websites linked to our website. If you have followed a link from this website to another website you may be supplying information to a third party.
9. Get in touch
Director of Fundraising & Communications
Telephone: 01948 820728
Bickley Hall Farm, Bickley Lane, Malpas, Cheshire SY14 8EF
Our office hours are Monday – Friday, 9am – 5pm.
We update this policy periodically.
Last updated: May 2018
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